Your privacy matters deeply to us. This policy explains exactly how rubyjp collects, uses, stores, and safeguards your personal data — written in plain language so you always know where you stand.
Last Updated: January 2026Every byte of data exchanged between your device and rubyjp's servers is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information cannot be intercepted in transit.
rubyjp respects your right to access, correct, and delete your personal data. We provide clear and accessible channels for you to exercise these rights at any time, without unnecessary barriers or delays.
rubyjp does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to deliver and improve our gaming services.
All personal data is stored on secured servers with restricted access, regular security audits, and automated threat monitoring. Physical and digital access controls protect your data from unauthorized use.
rubyjp collects only the personal data that is strictly necessary to operate our services, verify your identity, process transactions, and comply with legal obligations — nothing more, nothing less.
You are always in control of your marketing preferences. Opt out of promotional emails, SMS notifications, and push alerts at any time through your Account settings or by contacting our support team directly.
This Privacy Policy ("Policy") describes how rubyjp ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "User", "Member") who access or use the rubyjp platform at https://rubyjp.cam. This Policy should be read alongside our Terms & Conditions. By registering an Account or using our Services, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree, please do not use rubyjp.
rubyjp is committed to protecting the privacy of every individual who interacts with our platform. As an online gaming destination serving Indonesian players, we understand that the data you entrust to us is sensitive — it includes your identity, financial information, and gaming behavior. We take that responsibility seriously and have built our data practices around the principles of transparency, minimal collection, purpose limitation, and robust security.
This Policy applies to all personal data processed by rubyjp in connection with the operation of the https://rubyjp.cam website, our mobile interfaces, customer support channels, email communications, and all other touchpoints between you and the rubyjp brand. It covers data collected directly from you, data collected automatically through your use of the platform, and data received from third-party service providers.
rubyjp's primary user base consists of adults aged 21 and over residing in Indonesia — including users in major urban centers such as Jakarta, Surabaya, Bandung, Medan, Semarang, Bali, and Yogyakarta — and this Policy is designed with the context and expectations of that audience in mind.
For the purposes of this Policy, the following terms are defined as follows:
rubyjp collects the following categories of personal data in connection with the provision of its Services:
rubyjp adheres strictly to the principle of data minimization. We will never request personal information that is not genuinely necessary for the specific purpose stated at the point of collection. If you are ever asked to provide data that seems unrelated to the services being offered, please contact our support team immediately at [email protected].
rubyjp collects your personal data through the following channels:
The majority of your personal data is collected directly when you interact with rubyjp — for example, when you complete the Account registration form, submit KYC verification documents, make a deposit or withdrawal request, contact our customer support team, or update your Account profile. You choose what information to provide in these contexts, though certain data is mandatory for Account creation and service delivery.
When you access rubyjp, our systems automatically collect certain technical data about your device, connection, and browsing behavior. This includes your IP address, browser type, operating system, session duration, pages visited, and click-path data. This automated collection occurs through server logs, cookies, and similar tracking technologies described in Section 11 of this Policy.
rubyjp may receive personal data about you from trusted third-party partners in the following circumstances:
rubyjp processes your personal data for the following specific and legitimate purposes:
| Purpose | Data Used | Retention Period |
|---|---|---|
| Account creation & management | Registration data, contact details | Duration of Account + 5 years post-closure |
| Identity & age verification (KYC) | KYC documents, selfie, address proof | 5 years post-Account closure |
| Processing deposits & withdrawals | Financial & transaction data | 7 years (financial records obligation) |
| Fraud detection & prevention | IP address, device data, transaction patterns | 5 years from last detected incident |
| Customer support | Communications data, Account data | 3 years from interaction date |
| Responsible gaming compliance | Gaming activity, limit settings, self-exclusion records | Duration of exclusion + 7 years |
| Platform performance & improvement | Technical & usage data (anonymized) | 24 months rolling |
| Marketing communications (with consent) | Email, phone number, preferences | Until opt-out or Account closure |
| Legal & regulatory compliance | All applicable data categories | As required by applicable law |
rubyjp processes your personal data on the following legal bases, depending on the specific processing activity:
rubyjp shares your personal data with carefully selected third-party service providers who assist us in operating the platform. These providers act as Data Processors under binding contractual agreements and are permitted to use your data only as instructed by rubyjp and solely for the purposes specified in those agreements. Categories of such providers include:
rubyjp may disclose your personal data to competent authorities, regulators, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order, regulatory investigation, or anti-money laundering inquiry. In such cases, rubyjp will disclose only the minimum data required to satisfy the legal obligation.
In the event of a merger, acquisition, restructuring, or sale of all or part of rubyjp's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed as a result.
rubyjp will never sell, rent, or trade your personal data to advertisers, data brokers, or unaffiliated third parties for their own commercial purposes. We will never share your gaming activity or account details with your employer, family members, or any unauthorized individual. Your data is used exclusively to serve you as a rubyjp member.
rubyjp operates an internationally distributed technology infrastructure. As a result, your personal data may be transferred to and processed in countries other than Indonesia — including jurisdictions where rubyjp's hosting partners, game studios, or KYC providers are based. Such transfers occur solely to facilitate the delivery of our Services to you.
Whenever personal data is transferred internationally, rubyjp ensures appropriate safeguards are in place to protect your data to a standard at least equivalent to this Policy. These safeguards may include standard contractual clauses, data processing agreements, and technical security controls. Where you have questions about the safeguards applicable to a specific international transfer, you may contact us at [email protected].
rubyjp retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, as described in Section 5 of this Policy, or as required by applicable law. The specific retention periods applied to each category of personal data are outlined in the table in Section 5.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be linked to any individual. In cases where deletion is not immediately practicable (for example, where data is stored in backup archives), rubyjp will isolate the data from active processing until deletion can be completed.
If you request Account closure, your active profile will be deactivated. However, certain data — particularly KYC records, transaction history, and responsible gaming self-exclusion records — must be retained for the periods specified in Section 5 to comply with our legal obligations, even after Account closure.
As a rubyjp member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days.
Request a copy of all personal data rubyjp holds about you, along with information about how it is used.
Request correction of inaccurate or incomplete personal data held in your rubyjp Account profile.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Request that rubyjp restricts processing of your data in certain circumstances, such as while a dispute is under review.
Request a machine-readable export of personal data you have provided to rubyjp, where technically feasible.
Object to processing of your data based on legitimate interests, including direct marketing communications at any time.
rubyjp will acknowledge all data rights requests within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you promptly. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive.
rubyjp uses cookies and similar tracking technologies to operate and improve the platform, authenticate users, remember preferences, and analyze usage patterns. A cookie is a small text file placed on your device by our web server when you visit the rubyjp website.
You may manage your cookie preferences through your web browser settings, which allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will affect core platform functionality. Instructions for managing cookies in common browsers are available in each browser's help documentation.
rubyjp implements a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:
While rubyjp employs industry-leading security measures, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and freedoms, rubyjp will notify affected users without undue delay and take all appropriate remedial action.
rubyjp's Services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an Account or use the rubyjp platform in any capacity.
If rubyjp becomes aware that personal data has been collected from an individual under 21, we will immediately suspend the associated Account, delete the relevant data, and — where applicable — report the matter to appropriate authorities. If you are a parent or guardian and believe that a minor under your care has registered on rubyjp, please contact us immediately at [email protected] with relevant details so we can act promptly.
Age verification is mandatory at rubyjp. All accounts are subject to KYC age verification before withdrawal privileges are activated. Any account confirmed to belong to a person under 21 will be closed immediately, all funds withheld, and the matter escalated per our legal obligations. Protecting minors from gambling harm is a non-negotiable commitment at rubyjp.
The rubyjp platform integrates third-party services — including game engines from providers such as Pragmatic Play, Evolution Gaming, and Spribe — that operate under their own privacy policies. While rubyjp contractually requires all integrated third-party providers to maintain data security standards consistent with this Policy, we are not responsible for the independent privacy practices of those providers.
rubyjp's website does not contain outbound links to external websites. However, if you navigate away from rubyjp through a third-party payment interface or game studio portal, please review the applicable privacy policy of that service independently. rubyjp's Policy applies only to data processed within the rubyjp platform environment.
rubyjp reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Material changes — such as new categories of data collected, new purposes for processing, or new third-party sharing arrangements — will be communicated to registered members via email and/or a prominent in-platform notification at least 14 days before taking effect.
The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made. Your continued use of rubyjp following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your data.
Prior versions of this Privacy Policy are available upon written request to [email protected] and will be provided within 10 business days of a valid request.
If you have any questions, concerns, or complaints regarding this Privacy Policy or rubyjp's data processing practices, please contact our dedicated privacy support team using the details below. All privacy-related inquiries are handled by staff with specific data protection training.
Email: [email protected]
Subject Line: Privacy Policy Inquiry / Data Rights Request
Availability: 24 hours a day, 7 days a week
Acknowledgment: Within 5 business days
Full Response: Within 30 calendar days
Primary Time Zone: WIB (Western Indonesia Time, UTC+7)
If you are not satisfied with rubyjp's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. rubyjp is committed to resolving all privacy concerns fairly and transparently, and we encourage direct contact with our team in the first instance before any formal escalation.
Our support team is available around the clock to address any data protection concerns. You can also review our full Terms & Conditions or visit the FAQ for quick answers about your Account.